Privacy Policy
This document sets out the rules for collecting, using, transferring, and protecting the personal, booking, and financial data of users of the modena.am platform.
Contents
General provisions
What data we collect
Purposes of processing personal data
Transfer of data to third parties
Data security and retention
User rights
Changes to the policy and contact
1. General provisions
1.1. This Privacy Policy (the Policy) defines how personal data of users of the modena.am platform is collected, processed, used, and protected.
1.2. Modena respects the privacy of its users and undertakes to protect their personal data in accordance with the Law of the Republic of Armenia On Protection of Personal Data and other legal acts.
1.3. For questions or to get in touch, you may contact us using the contact details published on the modena.am website.
2. What data we collect
2.1. Personal and contact data. First name, last name, phone number, email address, and login credentials when a user signs up on the website, contacts us, or makes a booking.
2.2. Booking data. The booking date, time, selected services, preferences, and other details needed to organize the service properly.
2.3. Payment and financial data. When you make online payments through the website (for example a deposit or payment for a service), the transaction is processed by secure third-party payment systems. We do not store full bank card numbers (PAN), CVV/CVC codes, or card passwords on our servers.
2.4. Technical and system data. IP address, browser type, operating system, time of visit, and pages viewed, collected automatically to keep the website running smoothly.
3. Purposes of processing personal data
3.1. Creating, identifying, and operating the user’s personal account.
3.2. Confirming, registering, and servicing the user’s bookings.
3.3. Carrying out secure financial transactions (deposits or payments) and maintaining accounts.
3.4. Answering user questions and sending notices about booking status or confirmation.
3.5. Analyzing website performance and improving the user experience.
4. Transfer of data to third parties
4.1. At the online payment stage, data is transferred to partner banks and payment organizations licensed by the Central Bank of the Republic of Armenia, in accordance with applicable international security standards (PCI-DSS).
4.2. Modena never sells, transfers, or discloses users’ personal data to third parties for marketing or other commercial purposes, except as provided by law.
5. Data security and retention
5.1. We take modern organizational, technical, and encryption measures (for example SSL/TLS) necessary to protect personal and payment data from unauthorized access, alteration, leakage, or destruction.
5.2. Data is retained only as long as needed for the purposes set out in this Policy or for obligations required by the legislation of the Republic of Armenia.
6. User rights
6.1. Receive information about which of their personal data are processed and stored in the system.
6.2. Request immediate correction or update of inaccurate or incomplete data.
6.3. Request deletion or restriction of processing, including deletion of a personal account, except where required by law or financial obligations.
7. Changes to the policy
7.1. We may periodically update this Privacy Policy. The updated version will always be available on the relevant page of the modena.am website.